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網上預約維修
On-Site Repair booking

 

​維修申請表格
Repair Service Request Form

​

海迅空調提供優質的服務。

客人可於以下表格提交你的產品維修檢查。我們會盡快聯絡你安排上門服務。
Please complete the repair service request form. 

上傳銷售單手據

我確認：我已細閱及明白私隱政策及下列條款，並同意接受其約束

海迅空調公司為向客戶提供多元化的銷售、售後服務、產品推廣及相關之服務，就閣下提供的個人資料，包括姓名、地址、聯絡電 話、傳真號碼及電郵地址，用作以下用途：

  1. 提供日常之客戶服務；

  2. 進行有關客戶、產品及服務之調查；

  3. 在個人資料(私隱)條例容許之範圍內，進行直接促銷活動，包括電器產品或服務之推廣優惠；

  4. 處理客戶投訴及查詢及

  5. 提供予服務供應商。

已收到資料，會盡快聯絡你！

Thanks for submitting !

保用條款及細則

  1. 客戶在產品保用期內（保用期由購買日期起計），正常使用之情況下，如發覺機件失效，經海迅空調查驗屬實，將可獲免費維修及更換零件服務；但只限由本公司進行始獲提供，並按情況認為適當為限，而所有被更換的零件均屬本公司所有。​

  2. ​免費保用服務並不包括：

    • 有關安裝、拆卸、代運送、棄置、裝拆妨礙維修工作之裝修或設施、清洗、除污、除蟲、除霉等服務。

    • 更換、維修或翻新外殼、機身、面板、電源線、去水裝置、清理排水系統、濾網、遙控器、電池

    • 未有按照安裝或使用說明書之指引而引致之任何修正或維修工作。

    • 由於人為損壞、錯誤使用、濫用、疏忽、過度蝕損或生銹、擅自修理或改裝、正常之日久使用損耗、意外、天災、其他非本公司能控制的原因所引致之損壞及損失。

    • 產品用於非家用或非產品原本設計之用途。

    • 在危險情況下工作。

    • 擅自刪改產品型號、機身編號或保用證內容。​

  3. 本公司無須因產品的故障或失靈而引致之任何直接或間接損失及索償承擔責任。

  4. 此保用服務只適用於香港，而平行進口產品(水貨)並不適用。其他商號或人仕所發出之任何保用証書均不為本公司承認。

  5. 若產品因位置或周邊環境阻礙引致本公司未能於安全情況下進行檢查或維修服務時，客戶須提供安全而合適之設備，如長梯、工作台或棚架；或將產品移離及裝回相關位置，而有關一切費用及手續須由客戶負責。

  6. ​離島、禁區及公共交通不達之客戶需上門服務時，需要較長時間安排及須支付相關附加費及其他有關費用。若有關產品需回廠服務或產品位於艇舶上，客戶需負責將產品送往本公司的服務中心，或位於市區交通可達的地方交收，及於修妥後在同一地點取回。

  7. 在保用期內提供免費服務時，用戶必須出示保用證及購買商號之發票正本予本公司職員核實。如未能出示有關證明，將須按章付費，而已收取之費用均不獲退還。

  8. 所有條款及細則如有任何更改，恕不另行通知，並以公司網頁的英文版為準。如有任何爭議，本公司保留最終決定權。

Warranty Terms and Conditions 1.Klarwind (hereinafter called the “Company”) has an option to provide repair service and replacement of defective parts to the product, for which is under warranty period (warranty period is commenced from the date of purchase) and normal use, while the product is out of order and verified by the Company. The service shall be rendered and considered as appropriate by the Company only. The replaced defective parts shall become the Company's property. 2.This warranty does not cover: a.Installation, dismantling, to transport, to disposal, removal or reinstate of any fittings and facilities which impede for repair service, cleaning, dirt removal, disinsection and mould cleaning service. b.Replace, repair or recondition on the cabinet, chassis, panel, power cord, drainage system, unclogged of drainage, filter, remote control, batteries c.Any correction work or repair for the product by reasons of not following the instruction in the installation or operating manual. d.Any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, normal wear and tear, accidents, natural disasters, or other events beyond Company's control. e.Product use for non-domestic purpose or for any purpose other than the original designed. f.To work under hazardous conditions. g.Model or serial number of the product, content of guarantee card has been altered, effaced or moved. 3.The Company shall not be liable for any direct or indirect loss, claims, or contingent in connection with any defects, faults or failure of the product. 4.This warranty is valid only in Hong Kong , however, warranty service does not apply to parallel imported products. Any other warranty documents issued by other parties would not be accepted by the Company. 5.If the location or surrounding is impeded and caused the Company cannot conduct inspection or repair service under a safe condition, customer should provide a safe and appropriated facility, such as ladder, working platform or scaffolding; or dismantle and restore the product to the place by customer. Any cost and related application is responsible by customer. 6.Onsite service in outlying islands, closed areas and location which is not accessible by public transport, longer arranging time will be required and additional fee will be charged. If those product required workshop repair, or the product is on yacht or boat, customer should be responsible to carry the product to our Service Centre, or deliver to and from the specified location in urban area for rendering of service. 7.While providing service under warranty period, customer must present the original guarantee certificate and purchase invoice to the Company's verification, otherwise, the service would be on a charge basis and non-refundable. 8.All Terms and Conditions stated are subject to change without notice, and the English version published on the Company website shall prevail. The Company retains final deciding authority in case of dispute.

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